Refund policy

REFUND POLICY

At MullY, we want you to be completely satisfied with your purchase. Our refund policy covers manufacturing defects and fulfillment errors.

What We Cover:

• Damaged or Defective Products
  • Items that arrive damaged or contain manufacturing defects
• Lost Packages
  • Shipments that are confirmed lost in transit
• Wrong Products
  • When we send you an incorrect item

Claims Process:

All refund claims must be submitted within 30 days of your estimated delivery date. Please contact us at contact@mullyforevergood.com with:

• Your order number
• Photos of the damaged/defective product or packaging
• A brief description of the issue

We'll review your claim and issue a replacement or full refund once approved.

What We Don't Cover:

• Buyer's remorse or change of mind
• Incorrect shipping addresses provided at checkout
• Unclaimed or refused shipments
• Packages rejected by customs

Processing Time:

Approved refunds will be processed within 5-7 business days and credited to your original payment method.

If you have any questions about our refund policy, please contact us at contact@mullyforevergood.com.

FOR INTERNATIONAL CUSTOMERS - 14-DAY COOLING-OFF PERIOD

Due to the nature of our international fulfillment, we are unable to accept returns for change of mind on international orders. However, all orders are fully covered for damaged, defective, lost, or incorrect items as outlined above.

Processing Time:

Approved refunds will be processed within 5-7 business days and credited to your original payment method.

If you have any questions, contact us at contact@mullyforevergood.com.